Acuity Digital Support

How can we help?

Find guides, FAQs and best practices for Acuity Digital.

Granular permissions

Role-based access with attribute conditions for sensitive actions.

SDKs and CLI

Tooling for JavaScript, Python, Go and a scriptable command line.

Regional data residency

Pin customer data to EU, US or APAC regions to meet local requirements.

Status & uptime

Public status page with historical SLOs and post-incident reviews.

Top questions

How is pricing structured?

Plans are billed per active user, per month, with annual discounts. Volume pricing is available from 250 seats.

How long does a typical onboarding take?

Most teams are in production within two weeks. A guided checklist and a named contact help keep things on track.

Where is customer data stored?

You can choose between EU, US and APAC regions during account setup. Data is encrypted in transit and at rest.

Do you offer a free trial?

Yes, a 30-day trial of every paid feature, no credit card required. Sandbox environments remain free indefinitely.

Can I export my data at any time?

Yes. A self-service export delivers a portable archive in standard formats. There is no lock-in.

Which compliance certifications do you hold?

SOC 2 Type II, ISO 27001 and GDPR. Reports are available under NDA from the trust centre.

Need more help? Contact our support team.
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